Refund Policy

01Subscription refunds

If you subscribe to a monthly plan and decide it isn't right for you:

• Within 7 days of initial purchase: If you have not consumed any of your monthly page allowance, we will issue a full refund on request.
• If you have consumed any pages: We will issue a prorated refund based on unused page allowance, at our discretion.
• After 7 days, or for renewals: Subscription fees are non-refundable. You can cancel future renewals anytime from your account dashboard; cancellation takes effect at the end of the current billing period and you retain access until then.

02Credit-pack refunds

One-time credit-pack purchases are refundable as follows:

• Fully unused packs within 14 days of purchase: Refundable in full.
• Partially used packs: A prorated refund may be issued for the unused balance, within 14 days of purchase, at our discretion.
• After 14 days: Non-refundable. Credits remain in your account and do not expire.

03What is not refundable

• Comic pages that have been generated, regardless of your satisfaction with the artistic output (see our note on AI-generated content below)
• Credits or page allowances that have been consumed
• Subscription periods after the first 7 days, except where required by applicable law
• Renewals (cancel before renewal to avoid being charged)

04AI-generated content & quality issues

Comic outputs are generated by AI models and may not match every expectation. Variations in style, character likeness, panel composition, or text rendering are an inherent part of generative AI and are not grounds for a refund of consumed pages.

However, if you experience a clear technical failure (e.g. corrupted output, blank pages, missing pages, or system error during generation), please contact us — we will investigate and, where appropriate, restore the consumed credits to your account at no charge.

05How to request a refund

Email [email protected] with:

• The email address associated with your Bubblestory account
• Order/transaction reference (visible in your purchase confirmation email)
• Reason for the refund request

We aim to respond promptly. If approved, refunds are issued via your original payment method; processing time depends on your card issuer or payment provider and may take several business days.

06Chargebacks

If you initiate a chargeback or payment dispute through your bank or card issuer, your account may be suspended pending resolution. We strongly prefer that you contact us first — most issues can be resolved faster directly than through your bank's dispute process.

07Statutory rights

Nothing in this policy limits any non-waivable consumer rights you may have under applicable law in your jurisdiction (such as the EU Consumer Rights Directive or similar). If you are an EU consumer purchasing a digital service, please note that you may waive your 14-day withdrawal right by beginning to use the service immediately after purchase.

08Contact

For refund questions or to submit a request: